Data Retention
We keep your account data for as long as your account is active, plus 12 months after closure for regulatory compliance. Gaming logs are retained for 24 months to support dispute resolution.
LEGAL REFERENCE
Your Privacy Matters to Us
We built capsawins around your account security and data protection. This policy explains how we collect, use and safeguard your information when you open an account, deposit via...
Data ProtectionPayment SecurityAccount PrivacyTransparent PracticesIndonesia Compliant
Our Privacy Commitment
capsawins operates under Indonesian data protection standards and regional compliance frameworks. We collect personal information — your name, email, phone number and payment details — only to verify your account, process deposits through DANA, OVO, GoPay and QRIS, and deliver your gaming experience. We never sell your data to third parties. Your account balance, transaction history and gaming preferences stay encrypted on
our servers. Where local law permits, we may share anonymised analytics with our game providers and payment partners to improve service quality.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
EDITORIAL CLARITY
Why Your Data Is Safe With Us
Encryption Standard
All account data and payment information travels through 256-bit SSL encryption. Your DANA, OVO, GoPay and QRIS transactions are protected by the same security layer banks use.
Regular Audits
We conduct quarterly security audits and penetration testing to identify and patch vulnerabilities. Third-party assessors verify our data handling practices meet regional standards.
Payment Partner Vetting
DANA, OVO, GoPay and QRIS integrations are certified and monitored. We only work with payment providers that meet Indonesian financial security requirements and PCI compliance.
Data Minimisation
We collect only the information needed to run your account and process deposits. We don't ask for unnecessary personal details and delete data when you close your account.
Incident Response
If a security breach occurs, we notify affected users within 24 hours and work with authorities. Our incident response team is on standby 24/7 to contain and investigate threats.
Compliance Team
Our legal and compliance officers stay current with Indonesian data protection law and regional gaming regulations. We update this policy whenever requirements change.
WHY THIS PLATFORM
How We Compare on Privacy
Third-Party Sharing
We share data only with payment processors (DANA, OVO, GoPay, QRIS), game providers and legal authorities when required. We never sell contact lists or gaming behaviour to marketers.
Cookie Policy
capsawins uses session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can disable non-essential cookies in your browser settings anytime.
Marketing Consent
We send promotional emails and SMS only if you opt in during account setup. You can unsubscribe from any campaign with one click or by updating your notification preferences.
International Transfers
Your data stays on servers in supported regions. If we ever transfer data internationally, we'll notify you and ensure the destination meets Indonesian data protection standards.
Children's Privacy
capsawins is for adults only. We don't knowingly collect data from anyone under 18. If we discover a minor's account, we close it immediately and delete their information.
Your Rights
You have the right to access, correct, delete or port your personal data. Submit requests to [email protected] and we'll respond within 30 days with confirmation and next steps.
AT A GLANCE
What This Policy Covers
Account Registration
When you open a capsawins account, we collect your name...
Payment Processing
Deposits via DANA, OVO, GoPay and QRIS are processed securely...
Gaming Activity
We log your bets, wins and game history to calculate...
Device & Location
We track your device type, IP address and login location...
Communication Records
When you contact our support team via email, chat or...
Analytics & Improvement
We analyse how you navigate the lobby, which games you...
Privacy Policy Questions
We retain your account data while your account is active, plus 12 months after closure for regulatory compliance. Gaming logs are kept for 24 months to support dispute resolution. You can request deletion anytime by emailing [email protected].
Yes. Payment details are encrypted with 256-bit SSL and processed through certified gateways. We never store your full card or e-wallet credentials — only transaction IDs. Your bank or e-wallet provider holds the actual payment data.
Absolutely. Submit a data portability request to [email protected] and we'll send you a complete export of your account information, gaming history and transaction records within 30 days in a standard format.
No. We never sell your personal data to marketers, brokers or third parties. We share information only with payment processors, game providers and legal authorities when required by Indonesian law.
Every promotional email includes an unsubscribe link at the bottom. Click it to remove yourself from that campaign. You can also manage all notification preferences in your account settings under Communications.
We notify affected users within 24 hours and work with authorities to investigate. Our incident response team is on standby 24/7. We'll explain what happened, what data was exposed and what steps we're taking to prevent it again.
Yes. Request account deletion at [email protected] and we'll close your account within 7 days. Your personal data will be deleted, though we retain anonymised gaming logs for 24 months for regulatory compliance.